PROTECTING YOUR PRIVACY
at Okanagan valley vagabonds
In accordance with BC’s Freedom of Information and Protection of Privacy Act, Okanagan Valley Vagabonds understands that our customers expect us to keep their personal information safe, and confidential.
We take this seriously and have chosen to only accept payment through PayPal. Okanagan Valley Vagabonds will never ask for your payment information outside of the PayPal process and check-out on our official website. We only collect information that is necessary for each transaction to be completed or to fulfil our visitor’s requests to receive our newsletter. We won’t share or use your information for any other purpose, and will never share it with third parties.
Why we Collect Personal Information
We collect personal information from customers online, and may also collect information over the telephone or by mail from time to time.
We collect and use personal information:
to process, verify, and deliver your orders;
to communicate with you via the newsletter, or at your request;
to receive and respond to your inquiries;
to meet legal and regulatory requirements;
to track and analyze trends and patterns;
to create aggregated information that does not allow you to be personally identified.
Product Purchase and Delivery
When you order product, you are required to provide your name, address, email, telephone number and payment card information. This information is used to process transactions, to verify your identity, to deliver and return products, and to protect against error or fraud. All of our payments are managed by PayPal.
When you contact us with a comment, question or complaint we may record information in order to respond to you appropriately. This information will be handled securely and be permanently destroyed once the communication is complete.
Personal information will be provided to our service providers in order to fulfill services you have requested, such as delivery of products you have ordered, and for no other purposes. Our service providers are carefully selected, and required to comply with strict privacy standards.
Okanagan Valley Vagabonds social media accounts are publicly accessible, and your posts, comments, replies and mentions are publicly visible, depending on your privacy settings. Your privacy and the retention of your personal information on social media accounts is governed by the privacy policies of the parties that operate the social networks. We encourage everyone to review privacy policies and terms and conditions of all of the platforms they use.
Website Server Log Data
Our server automatically collects standard information sent by your browser. We cannot identify you from this information.
We collect the following types of information:
Internet Protocol (IP) addresses of the computers and mobile devices accessing our website;
operating systems and browsers used to access our website;
Internet service providers used by visitors to our website;
Dates and times users access our website;
Pages visited; and time spent on each page;
Unique versus repeat visitors.
When you visit Okanagan Valley Vagabonds, a small data file called a cookie is sent to your computer and/or mobile device to save and retrieve information about your visit to our website. We use this information through website analytics to improve your user experience.
There is a cookie banner that appears when you enter our website, you can refuse to accept cookies.
Note: Okanagan Valley Vagabonds uses web analytics services, including Google Analytics, to understand how people use our website and to help us create content and product. The information we collect is anonymous and only used for statistical purposes, our web analytics services do not allow us to identify individuals.
You can find more information about how Google Analytics collects and processes data at the following link: https://policies.google.com/technologies/partner-sites
Third-Party Websites and Links